• Wells Fargo has made missteps in its efforts to make amends to customers who were forced to buy unneeded auto insurance.
• 38,000 customers received a letter they did not need and that contained no refund.
• The error was due to a coding mistake caught by the vendor responsible for the communications.

CNBC-

Wells Fargo has made missteps in its efforts to make amends to customers who were forced to buy unneeded auto insurance.

Bank spokeswoman Catherine Pulley said 38,000 customers received a letter they did not need and that contained no refund. She said the error was due to a coding mistake caught by the vendor responsible for the communications.

“We will work with our vendor to ensure these customers receive the appropriate communication — including any refunds they’re eligible for,” Pulley said.

[CNBC]

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