Ocwen dead last in JDPower's survey of mortgage servicer satisfaction

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Ocwen dead last in JDPower’s survey of mortgage servicer satisfaction

Ocwen dead last in JDPower’s survey of mortgage servicer satisfaction

Palm Beach Post-

Troubled mortgage company Ocwen Financial fell into last place on JDPower’s 2018 survey of borrower satisfaction with mortgage servicers.

Ocwen’s score of 667 on a 1,000-point scale was the worst showing among companies that collect loan payments, JDPower said Thursday. Quicken Loans had the highest grade among for-profit companies, although it was topped by two nonprofit credit unions that serve veterans and military borrowers.

Ocwen’s score was up slightly from 2017, when its grade was 661. But last year, Ocwen placed next to last in JDPower’s survey. Ocwen also ranked last in JDPower’s 2016 survey.

[PALM BEACH POST]

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