HuffPO-

After three years of hand-to-hand combat with Bank of America over his home loan, Daniel Casper was more than ready to call in a neutral referee. So in January, the Illinois wedding videographer applied to the Independent Foreclosure Review, a program overseen by banking regulators that offers compensation to homeowners who show they were harmed by a mishandled foreclosure.

But last week, after his application was shot down — possibly by the bank itself — Casper found himself stuck back in a familiar place: trying to get answers from a company offering shifting explanations for why his appeal for help was rejected.

“I can’t believe I’m still doing this,” Casper said after spending several days on the phone with Promontory Financial Group, the financial services company Bank of America hired to review the loans. “I was stunned because I sent 45 pages of documents that prove I qualify,” he said.

 [HUFFINGTON POST]

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