“There was no doubt that it was paid off,” Manzo said. “I just assumed that the bank was lagging behind and maybe the system was running every 30 days and it would be corrected.”
But that didn’t happen. Instead, they say, West Palm Beach-based Ocwen Loan Servicing charged them about $2,000 in penalties because they stopped monthly mortgage payments.
“We stopped because we had already paid off the loan,” Manzo explained. “They say we’re in default, and now I’m worried we’re going to lose our home.”
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