After a fire devastated her apartment in February 2022, Earnestine Leckeyccia Lawson needed a new home. She paid $75 to apply for a rental from Jacksonville Wealth Builders. But to her shock, she got rejected based on a past eviction filing.

The problem: she hadn’t ever faced an eviction filing. Despite her innocence, JWB stuck to its rejection. It kept her $75, too.

Lawson, like a rising number of renters in the U.S., was trapped at the intersection of technology and housing, where glitchy tenant-credit algorithms and rigid landlord rules lead to people getting wrongfully denied homes.

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Lawsuit: Faulty algorithms stop Jacksonville renters from finding homes