Computer glitch costs Virginia couple their home: 'I begged them for help'

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Computer glitch costs Virginia couple their home: ‘I begged them for help’

Computer glitch costs Virginia couple their home: ‘I begged them for help’

WTVR-

Foreclosures can be extremely painful events. Imagine finding out years later that it was all a big mistake.

That’s exactly what happened to Jeff and Eva Reiner. The couple turned to Wells Fargo (WFC), their mortgage servicer, for help making their payments after Eva, the family’s breadwinner, was laid off by Verizon (VZ) in 2010.

“We were desperate. I begged them for help,” Eva Reiner told CNN Business.

But Wells Fargo did not accept their requests for a mortgage modification for their beloved six-acre property in rural South Carolina. Wells Fargo eventually foreclosed on the home, forcing the couple to move their teenage son, give up three dogs and forfeit the equity they had built up in the house.

[WTVR]

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One Response to “Computer glitch costs Virginia couple their home: ‘I begged them for help’”

  1. Charles Reed says:

    Wells Fargo Bank did the same thing to every Dept of VA loan borrower that requested a VA HAMP starting from the effective date of Feb 1, 2010, Circular 26-10-02. Wells Fargo denies that the Circular exist so they refused to lower the interest rate to as low as 2% and a 40yr term that would have reduced the payment to amount 50% of the original Principal, Interest, Taxes & Insurance payment!

    I can show were almost 100% of the VA loans would have qualified for the 31% debt ratio for the VA loan only as no other debt was included in determining the modification!

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