Customers shut out of accounts for hours during Bank of America system outage

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Customers shut out of accounts for hours during Bank of America system outage

Customers shut out of accounts for hours during Bank of America system outage

Miami Herald-

Bank of America customers were shut out from their accounts for several hours Wednesday in a system outage.

Coral Springs resident Eric Sleeper said he got what looked like a phishing email from the bank Wednesday and immediately started calling customer service to see if something was wrong. A message on his online account said it could not pull up his information.

When he called his local branch, a manager said that local managers were all calling each other trying to figure out what caused what appeared to be a national outage and why they were unable to provide certain services.

On Downdetector.com, a website that tracks reports of system outages, reportsstarting spiking after 11:30 a.m. and the website was inundated with comments from Bank of America customers around the country saying they couldn’t access online banking from their applications or computers, transfer money or deposit money or checks. Customers also reported that several branches’ operations were down.

[MIAMI HERALD]

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