Joel Sucher: Ocwen Servicing Knows You’re Angry…

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Joel Sucher: Ocwen Servicing Knows You’re Angry…

Joel Sucher: Ocwen Servicing Knows You’re Angry…

The explosion of non-bank mortgage servicers is hurting American homeowners.


In These times-

…And that’s because the nation’s largest non-bank mortgage servicer has supplied its legions of outsourced customer reps in India with a software program that gauges the stress level of callers. Aided in its design by a team of 16 social psychologists, this new wrinkle on mortgage servicing was first reported in a December 2011 article in the Wall Street Journal. By analyzing speech patterns of past calls, the program coaches reps on how to respond to incoming questions posed by often dazed, confused and angry homeowners regarding such matters as incomprehensible penalties and fees on their monthly statements, or why they’ve been peppered with foreclosure notices after having, they thought, negotiated a loan modification. If the history of consumer complaints regarding Ocwen Financial Corporation is any indication, the software program may be keyed to stress-level categories ranging from mildly pissed to hot under the collar to positively postal.

[IN THESE TIMES]

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2 Responses to “Joel Sucher: Ocwen Servicing Knows You’re Angry…”

  1. TheHutMaster says:

    Ocwen Financial Solutions Are nothing but criminal lying dirtbags. I would not even talk to these criminals. Get a good attorney to stop these criminals.

  2. Ian says:

    ocwen was a bad deal
    When we had them. They had Scott Anderson/sen signing for them. Anyone know if it was ever proven that he existed? With his 41 different signatures?

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