H/T Living Lies
I was on to this back in 2010 – WANTED: COUNTRYWIDE’S “I-PORTAL”,”C-SAD” INFORMATION.
Excerpt:
5. Beginning in 2009, I regularly spoke to people who had received HAMP Trial Period Plans, made their trial payments, and who were calling to inquire about the status of their expected permanent loan modification. I also saw records showing that Bank of America employees had told people that documents had not been received when, in fact, the computer system showed that Bank of America had received the documents. This was consistent with the instructions my colleagues and I were given. We were told to lie to the customers and claim that Bank of America had not received documents it had requested, and that it had not received trial payments (when in fact it had). We were told that admitting that the Bank received documents would “open a can of worms” since the Bank was required to underwrite the loan modification within 30 days of receiving those documents, and it did not have sufficient underwriting staff to complete the underwriting in that time.
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© 2010-19 FORECLOSURE FRAUD | by DinSFLA. All rights reserved.
You know, that’s what the Nazis said: I was told to lie, so I did. I was told to slaughter people, so I did. I was just following orders.
Pardon me while I puke.
Frigging sheep! What ever happened to doing the right thing? What ever happened to the Second Commandment? What ever happened to the Golden Rule?
I agree that people ought to stand up for honesty in the workplace, but I also respect what a difficult situation this must have been for B of A employees. Here we are in the middle of a recession, you have a decent job, and you know that if you step out of line you’re going to get fired, lose that job, and probably not be able to get another one because you got fired. No matter how right you are, that firing will haunt you for the rest of your working life. How are you going to keep your own home? How are you going to feed your family? Your deciding to be a hero isn’t going to change anything, anyway – they’ll just find some other desperate unemployed person to replace you who’s willing to do what they want. I would hope that if I were in that situation, I would still choose to be honest, but I can definitely sympathize with Simone and others who were caught up in this mess. If you think it’s easy for a rank-and-file employee to stand up against one of their employer’s policies on moral grounds, you’ve never been in that situation.