Stop Foreclosure Fraud needs your help America in locating more information on any and all of the following tips received recently… We need to be educated on how it all works!

This is before the new BofA EQUATOR was put into place early 2010.

In no particular order:

  1. Any information on I-PORTAL SYSTEM “Partitions” this has to do with special levels of digitized files and documents. (This system  is where “original” loan files were scanned as soon as they arrived).
  2. Any Information on C-SAD, the database containing securitization information. CSAD database where the loss mitigation personnel would look up who the investor and master servicers were and what the level of delegation CW had for decision making on the modification or short sale requests, the credit file.
  3. The mainframe AS 400 system which was the ancient DOS database where the loan info, tax and insurance info, mortgage insurance info and foreclosure notes were kept.
  4. All “US Fax Numbers” that the borrowers are asked to fax in QWR, Short Sales, Loan Modification Departments BUT are redirected to INDIA.
  5. The Short Sale Process of 11 systems that one has to log into and out of independently.

As always your comments and email tips located on the header are appreciated.

*Keep in mind that the fax numbers go directly to INDIA and your fax is converted into a PDF, labeled and then uploaded into the I-Portal system from INDIA, giving access to CW employees in various locations to these files.


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  1. Here are some links:


    You should also look at the Countrywide SEC filings to see which agreements were filed as exhibits. If you can narrow down the dates, that would simplify things. URL: http://www.sec.gov

  2. http://economictimes.indiatimes.com/infotech/ites/Countrywide-BPO-unit-to-merge-with-BankAm-arm/articleshow/3391555.cms

    CFC India Services in Mumbai


    Company Profile
    CFC India (CFCI) Services is a subsidiary of Countrywide Financial Corporation(America’s No 1 Home Loan Lender providing Mortgage Banking and Diversified Financial Services) and provides high quality and specialized business, financial and analytical processing and IT services to Countrywide in the mortgage and related financial services industry. Established in 2004,the company has a workforce of over 4800 employees

    Voice And Accent Trainer
    4 – 6 Years
    Hyderabad / Secunderabad
    Rupees 3,00,000 – 4,75,000
    UG – Any Graduate – Any Specialization

    PG – Any PG Course – Any Specialization;Post Graduation Not Required
    Industry Type:
    BPO/ITES /CRM/Transcription
    Functional Area:
    ITES/BPO/KPO, Customer Service, Ops.
    Posted Date:
    08 Sep

    Job Description
    To conduct training programs: transfer information in a simple and effective manner with clear and concise communication.
    Analyze and identify internal customer needs
    Analyze and identify external customer requirements through data analysis and use training as a tool to resolve issues
    Effectively train floor agents to meet the training objectives
    Create training modules and constantly update them
    Provide effectve feedback to the learners and coach them towards improvement.
    Keep abreast of current changes to keep up with customer needs and requirements.
    Conform to company and client security requirements.
    Understand and correctly use training tools and techniques.
    Continuous learning and upgrading knowledge base.
    Maintain a positive demeanor and portray the company in a positive light.
    Consistently achieve or exceed quality and training targets.
    Proactively suggest ways of improving processes and customer service tools.
    Create Training Dashboards highlighting the important action points
    Oversee batch performance results and documentation of Agent/trainer performance records
    Initiate motivational activities on the Floor with Ops.
    Co-ordinate with Operations to monitor effectiveness of Agents performance post – training
    Ensure an ongoing feedback mechanism from the Operations floor and act as the connecting link between the two functions.
    Creating the Training schedule & Roster
    Monitor and ensure overall training effectiveness across processes
    Assist HR in recruiting the right candidates for agent level/trainer hires
    Demonstrate clear, polite, concise and effective written communication.

    Desired Candidate Profile
    Be a team player
    Good organizational and time management skills
    Be prepared to work in night shifts.
    Exhibit zeal to learn.
    Be able to display high energy levels and the capability of handling projects independently.
    Knowledge of nuances in customer service
    It is critical for every trainer at every level to be extremely people/customer centric, have a positive attitude and have a willingness to do for others.
    At least a Graduate with exceptional communication and people management skills.
    Work Experience of 4-5 years, with at least 2-3 years of relevant experience
    Should have in-depth knowledge of the core training subject with an ability to take on new programs as and when required.

    Not Mentioned

    Executive Name:
    Shruthi Lathkar

    CFC India Services Pvt Ltd
    5th Floor, Maximus Towers,
    Mind Space, K Raheja IT Park
    Hitech City, Madhapur
    Hyderabad,AP,INDIA 500081

    Email Address:

    Jobs, vacancies, careers, Latest recruitment 2010, requirement, placement, Current openings India, opportunities : Kerala Tamil Nadu, Karnataka, Andhra Pradesh, Maharashtra, Punjab, Gujarat, West Bengal


  1. […] This post was mentioned on Twitter by Carlos Marroquin and Luis De, DinSFLA. DinSFLA said: WANTED: COUNTRYWIDE’S “I-PORTAL”,”C-SAD” INFORMATION http://goo.gl/fb/7Efia […]

  2. […] This all rings familiar from back in 2010 – WANTED: COUNTRYWIDE’S “I-PORTAL”,”C-SAD”, “AS400″ INFORMATION […]

  3. […] my post trying to get information on Countrywide/Bank of America’s, I explained that “NO PAPER IS BEING SHUFFLED“, and that they could not keep up with the work load of incoming orders.(from my source in […]

  4. […] was on to this back in 2010 – WANTED: COUNTRYWIDE’S “I-PORTAL”,”C-SAD” INFORMATION. WANTED: COUNTRYWIDE’S “I-PORTAL”,”C-SAD” INFORMATION – See more at: […]

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